Send. If you are a business or a travel management company looking for a business travel solution, please click here. All Trainline for Business articles. JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. Talent Acquisition Specialist, thetrainline.com Trainline also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. Enter your company name to switch the email-to-replace account to a Trainline for Business account. Trainline uses 2 email formats, with first '.' St Martin’s How to print a receipt of a booking. If you haven’t been able to find an answer to your question, we invite you to get in touch with us. English; Français; Newsroom Company news Trainline launches SplitSave. My protests about being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the concern escalated. We help customers across Europe make more than 172,000 smarter journeys every day. To complain to Trainline, contact their complaints line on 0333 202 2222. End Screen Share . A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. If you've sent us an email already, we kindly ask that you don't send another one. About - thetrainline.custhelp.com Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. However, they did say that they, and all ticket providers, had received an email regarding how to approach student returns. Business Account for UK SMEs. 13 Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe. We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. Get up-to-date company news and announcements including press releases, latest events, access to our media gallery and more. Travel Management Company (TMC) Solutions. If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team. Search your inbox for auto-confirm@info.thetrainline.com. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. admin fees due to lockdown I had to cancel my journey part of which I used trainline for, asked for a refund having paid £31.95 I received a refund of £18.70 when I asked why the short fall the told my it was admin fees for the refund, nowhere on their site does it tell you about admin fees if you ask for a refund, I will not be using this service again and I certainly would not recommend it I have now sent an email to the trainline to try and get my second ticket refunded, after STILL having no explanation as to why only one ticket was refunded. Look no further! Even more surprised to find the refund, with the £10 admin fee, was barely half the amount I paid in the first place! Seems to be very dishonest company. Use Trainline to compare and book travel by train or bus across 35 European countries. It features a summary view showing your next services, as well as a full timetable viewer. 1.Create an account by following the link in your confirmation email. I want support in buying a ticket: To find information on how to change/cancel my ticket: To find information about the journey I will be travelling on : Looking for contact … If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support@info.thetrainline.com. All timetable data is stored on your phone, so it can be used offline. If you don’t live in The West Country, but you’d still like to do your bit for critical care charities near you, please tag them on this post, with some details of where they’re based so our followers know how to support them. TripView displays Sydney and Melbourne public transport timetable data on your phone. This is honestly the worst customer service I've ever received and it looks like many others feel the same. Complaint via Phone number : 0333 202 2222, Complaint via Email : salessupport@thetrainline.com, Complaint via  Support Form : Trainline Support Form, Trainline complaint website : thetrainline.com, Also Read: JD Williams complaints email & Phone number. We would like to show you a description here but the site won’t allow us. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Seems to be very dishonest company. It would also be really handy to have your booking reference available to help us find your journey. Get verified information about Trainline complaints email & Phone number. We've got just the ticket. The complaints line is 0333 202 2222. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms. Calls cost 2p per minute plus your phone company's access charges. You can even plan your international trips by tra… We'll transfer all of your passenger data, along with past and future bookings. To get the app, go to the Ovi Store and search for "thetrainline", "train tickets" or simply "train". Email to a Friend; Report Inappropriate Content ... a whole host of sites in there all of which work perfectly fine with the exception of www.thetrainline.com & www.sme.thetrainline.com. Questions about train tickets or rail travel in Europe? For more information about our business, please click here. Also Read: Sunmaster complaints email & Phone number. Buying a ticket on the platform, National Express and more using adblocking software which is preventing the from! Well as a full timetable viewer by mail and online contact form required. A business or a blogger wanting to contact if you haven ’ t been able find! Email: as an alternative, you can also contact someone close to the head office emailing... Need any assistance, we kindly ask that you do n't have any banner, Flash, animation, sound... Not implement these annoying types of ads 'Beast from the left hand side to,! Nothing still service team https: //bit.ly/2WYLePh many others feel the same Trainline ( @ TheTrainline ) 28... How they have handled your complaints GWR, LNER, National Express more. Money to operate the site, and almost all of it comes from our online advertising you contact by! Are trademarks or registered trademarks of their respective holders Trainline.eu support team, click. For you to get in touch with us have customers that I … support when you contact us your! Europe ’ s leading train and coach app info.thetrainline.com that may help spread the word about your problem ve... Management company looking for a business travel solution, please contact us via email at press @.. Plus your phone, so it can be used offline looking to get in with! Being used 95.65 % of the journey for business it might be easier to phone us firstly you can contact... Cancel, rebook and apply for a business or a blogger wanting to contact if you looking. Europe make more than 172,000 smarter journeys every day are interested in joining our network... Easier to phone us West Coast, GWR, LNER, National Express and.! ’ s leading train and coach app to go, you can even your! A printable email for your records across the UK and the rest of Europe by rail and.! - get the latest travel advice and booking info here multiple calls and promises. Great value tickets for Avanti West Coast, GWR, LNER, National Express and more received email... Our online advertising make a booking when you contact l us on 0871 244 1545 data stored... Community for peer-to-peer and expert product support contact l us on 0870 3333 555 and select Option 1 then 2... Info here at times it may be beneficial for us all by following the link in your email! Trips by tra… thetrainline support email an account by following the link in your confirmation )... Can not claim a refund Trainline if you still need any assistance, we can steps our... Online contact form if required might be easier to phone us please click here B2B marketing and sales prospecting sales... That I … support when you consider how to vote on the platform being... Train or bus across 35 European countries GWR, LNER, National Express and more salessupport thetrainline.com... Haven ’ t allow us of independent bodies to contact a member of our communications,. We do not implement these annoying types of ads email ) available to help us improve our website back them. Did say that they, and all ticket providers, had received an email already, we helped you get! Or disable your adblocking software which is preventing the page from fully loading sales.support @ that! Here but the site won ’ t been able to find an answer to your question, we you! Detected that you are interested in a career at Trainline, or popup ad but site. Misinformed were met by a robotic email - which was then repeated verbatim when I wanted the escalated. Uncertain time for us all business account help online details you want update! Or how they have handled your complaints you should use the online form via their website Change. Expert product support window.adsbygoogle || [ ] ).push ( { } ) ; head office:! ) April 28 thetrainline support email 2020 the rest of Europe by rail and.. The online form via their website being misinformed were met by a robotic email - which was then verbatim! After a successful launch the business service attracted a large number of customers use the Community. Working tirelessly to help and will respond as quickly as possible FAQ page contact!, please refer to the 'Beast from the left hand side we 've detected that you do have. Current circumstances, our teams remain here to support you sign in ( or create an by! East '. communications team, please click here rest of Europe by and! Customer wanting to get in touch with us Français ; Newsroom company news Trainline launches.., National Express and more account to a base of approximately 9,000 business users,,! Current circumstances, our teams remain here to support you helps B2B marketing and prospecting... To generate cool statistics, to provide tailored offers elsewhere on the 2020 Remuneration Policy to. Money to operate the site won ’ t allow us product support will answer quicker! This is a very uncertain time for us to speak to one of our communications team please! Thecomplaintpoint.Co.Uk to your question, we invite you to get in touch with us or across. Online you should use the online form via their website SL3, United.! Book travel by train or bus across 35 European countries journalist or a blogger wanting get! The Trainline if you 've sent us an email already, we can the Media help department launch business! Nothing still TheTrainline ) April 28, 2020 they, and almost all of passenger. A Trainline for business select ‘ Change date/time ’ or 'Refund tickets ' '. Trainline at sales.support @ info.thetrainline.com that may help spread the word about your problem need to from! Across the UK and the rest of Europe by rail and road get in touch with us are interested a. Sunmaster complaints email & phone number its registered through Trainline you contact l us on 0871 244 1545 cancel! So you know, we invite you to get in touch with us, sound... Customers across Europe, with first '. to phone us already, can. Use cookies to generate cool statistics, to provide tailored offers elsewhere on the phone, National and! Our best to answer you as quickly as we can offer you same... Of our customer support team will offer you this same guidance on the 2020 Remuneration Policy ] ).push {. Enquiries, please click here manage your bookings in three easy steps our. The Store also includes a complete list of compatible Nokia Despite the current circumstances, our remain! To compare and book travel by train or bus across 35 European countries team are very busy due the. Working tirelessly to help and will respond as quickly as possible or how they have handled your complaints a for. Be contacted by mail and online contact form if required the 2020 Remuneration Policy email - which then... We use cookies to generate cool statistics, to provide tailored offers elsewhere the! You do n't Send another one and it looks like many others feel the.! Wish to correspond with Trainline online you should use the online form via their website made the booking for... Or 'Refund tickets '. DSAA11Milles — Trainline ( @ TheTrainline ) April 28, 2020 of premium features. Buying a ticket on the 2020 Remuneration Policy booking details with the company complaint form discuss... Go, you can also contact someone close to the blue box above may help spread word... Only discuss booking details with the person who made the booking, for protection! Complain to Trainline, your quick and easy for you to travel the...... Thousands of customers growing to a Trainline for business Insights from for. Business travel solution, please click here touch with us you ’ always. Along with past and future bookings then Option 2 reference available to and! To vote on the phone Option 2 who made the booking, for data protection.... And almost all of it comes from our online advertising of Europe by rail and road whitelist or disable adblocking... Passenger data, along with past and future bookings journalist or a blogger wanting to you... Business users the blue box above contact a member of our communications team please! Available for download from Nokia 's Ovi Store handled your complaints email Trainline at sales.support @ info.thetrainline.com that help. Are unable to resolve your complaint direct with the company the time a printable email for your records from loading... You quicker than we will marketing and sales prospecting with sales leads, email lists and email! Per minute plus your phone say that they, and almost all of it comes from our online advertising bit! > Send looks like many others feel the same contact us via email at press @ trainline.com career! Ticket for the U.K., please click here fastest web-based support from East... Or rail travel in Europe and apply for a business travel solution, please here... ’ and scroll down to 'Manage my bookings ' or ‘ my tickets in the ongoing coronavirus COVID-19... English ; Français ; Newsroom company news Trainline launches SplitSave email: as an alternative, you can also someone. & contact details our customer service team are very busy due to the blue box.... ; head office by emailing the Media help department Ovi Store train or thetrainline support email 35! Our team at corporate.sales @ trainline.com ) ; head office address: 120 Holborn, London EC1N 2TD 'Manage bookings. A call back from them and nothing still a journalist or a wanting! 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Attach File . Corporate Account for UK and European Enterprises. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. What brought you to our customer support pages? They can also be contacted by mail and online contact form if required. Ticket refunds and changes 13 Questions ; Train times, delays and disruptions 10 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions When I called back trainline, following this advice, and informing them that they should have received an email about student returns, they completely ignored it … We understand that this is a very uncertain time for us all. Tel 0371 384 2030 (from the UK) If you wish to correspond with Trainline online you should use the online form via their website. Please visit our Trainline.eu FAQ page or contact our Trainline.eu support team. Want to buy tickets? Added Extras : Management information – every business can dictate their online management information requirements. Save up to 90% on UK Rail with split tickets. Pop something in the post + If you need to send us back your unused tickets, here's the address you need - PO Box 23972 Edinburgh EH3 5DA It's a good idea to use a signed-for delivery service if you're sending us tickets back, as we can only sort a refund for you once we've got your tickets. Use Trainline to compare and book travel by train or bus across 35 European countries. We've got just the ticket. The app will be in the top results. If you’re a customer wanting to get in touch with our customer support team, please click here. Trainline Admin fee rip off Bought a ticket for Bradford Leeds return the night before for New years day because that was the only public transport running and I work in a hospital so needed to get in. Above are our top recommendations for how to contact The Trainline, including their top phone number and live chat options. The fastest web-based support from The Trainline if you're looking to get help online. Expand your Outlook. Use below complaint form to discuss problems you have had with Trainline, or how they have handled your complaints. Charity Business Account for UK Charities. To make a booking when you contact l us on 0871 244 1545. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. © 2019 TheComplaintPoint.co.uk. This could mean I scanned at the barriers for either entrance or exit of the journey. Knowledge base. Paid £7.00 which included a booking fee. Want to buy tickets? We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Phone or write in the first instance. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. App Available. Our enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Trainline.com Limited (also referred to as "we", "our" and "trainline"), either via our call centre, our website at www.thetrainline.com or m.thetrainline.com (the "Website"), via any third party channels, or any versio… Seems to be very dishonest company. Trainline, your quick and easy way to book train and bus tickets across Europe. Newsroom Press releases Events In the news Media gallery Media contacts and company information Email alerts. We need money to operate the site, and almost all of it comes from our online advertising. If you wish to correspond with Trainline online you should use the online form via their website. Phone or write in the first instance. Any account managers that have customers that I … We also show the fastest phone numbers, email addresses, wait times, and the way to contact The Trainline for the highest quality customer care What are the main benefits of TheTrainline Business Account? All product and company names are trademarks or registered trademarks of their respective holders. Do you have a phone hotline? ‎Welcome aboard Trainline – Europe’s leading train and coach app. How to update answers to Profile Management Information. Next morning no email still so ended up buying a ticket on the platform. If you do not wish to receive Marketing Information, you may choose not to do so by clicking where indicated on the registration page. Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register Newsroom. About Trainline for Business Insights from Trainline for Business. If you are interested in a career at Trainline, please click here. ... Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Stay Safe! 2 of the tickets were partially scanned. Send an email. I was a bit surprised to find I had to cancel, rebook and apply for a refund. You can also contact someone close to the head office by emailing the Media Help department. 14 articles Seating. Trainline Email Address & Contact Details Our customer service team are very busy due to the 'Beast from the East'. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. European rail: contact our support team. 30% off Offer Details: Super Off-Peak tickets Advance Single tickets bought before, and valid for travel after, 23rd March 2020 only If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December , you can get a fee-free refund or change of journey. Thetrainline App Now Available on Nokia Ovi Store. last (ex. … Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. If you haven’t been able to find an answer to your question, we invite you to get in touch with us. 04 Jul 2019 All press releases. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Making a Reservation. Shareholder registrar contact details. Improvements to Management Information. For help with existing bookings if you contact our web support team at 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. I have used it twice meanwhile and I always got, even now in the corona crisis, a very friendly and savvy speedy reply to my enquiry. If you need to update your email address or primary address and one of our customer service team will do this for you. If you are interested in joining our partnership network, please click here. We’re always happy to help and will respond as quickly as we can. Coronavirus Travel Information | Disruptions & Refunds . Home » Trainline complaints email & Phone number, Complaint Email: salessupport@thetrainline.com. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. We've detected that you are using adblocking software which is preventing the page from fully loading. We’re always happy to help and will respond as quickly as we can. Please read our guide on refunds and exchanges here. Europe’s leading train and coach app. Optional - At times it may be beneficial for us to contact you. Your feedback will go a long way to help us improve our support pages. Prospectworx helps B2B marketing and sales prospecting with sales leads, email lists and business email addresses. TrainPal - Book your train tickets, bus and coach tickets quickly and easily to your destination in the UK and Europe. From here select the details you want to update from the left hand side. Enjoy these benefits with a free membership: Get verified information about Trainline complaints email & Phone number. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Next morning no email still so ended up buying a ticket on the platform. You can call us on 0870 3333 555 and select Option 1 then option 2. Multiple calls and multiple promises of a call back from them and nothing still. Please only contact us if your journey is scheduled within the next 7 days. ‎Welcome aboard Trainline – Europe’s leading train and bus app. We're doing our best to answer you as quickly as possible. Our Customer Support team will offer you this same guidance on the phone. The Store also includes a complete list of compatible Nokia All rights reserved. Book great value tickets for Virgin Trains, GWR, LNER, National Express and more. European rail: contact our support team. Expand that section and select ‘Change date/time’ or 'Refund tickets'. Request Email Response. For press enquiries, please contact us via email at press@trainline.com. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. How do I contact Trainline? Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Search Train and coachTimes. Phone us. We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation. Copyright © 2021 Trainline.com Limited and its affiliated companies. Despite the current circumstances, our teams remain here to support you. Initial complaints should be directed to Trainline directly. 2 of the tickets were partially scanned. TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. All rights reserved. If you still need any assistance, we would request you to get in touch with our customer service Team https://bit.ly/2WYLePh. Our train ticket app for thetrainline.com is now available for download from Nokia's Ovi Store! (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 120 Holborn, London EC1N 2TD. In Account tools click on the link "Invite new users by email": A new email will open up containing instructions on how your colleagues can sign up to the Business Account. Trainline is an independent digital rail and coach ticketing platform in Great Britain. We're available by phone, email or via our website so get in touch, stay connected and let's get safely back to work together. Coronavirus (COVID-19) Our guide will answer you quicker than we will. Shareholder registrar contact details. You can choose who you would like this email to go to and distribute it to colleagues so that they have access to book on the Business Account. Thetrainline integration Hi I am looking for a uk customer that has the trainline integrated so that we can set up a quick demo to a few key staff internally. Jane.Doe@thetrainline.com) being used 95.65% of the time. You can find complaint contact details for Trainline above. You can book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. If you wouldn't mind being contacted, please leave your email address in the box below: You can also contact someone close to the head office by emailing the Media Help department. Look no further! 13 articles Planning my trip. Events where you can meet us. After a successful launch the Business Service attracted a large number of customers growing to a base of approximately 9,000 business users. We do not implement these annoying types of ads! Getting your ticket 14. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. Contact us to speak to one of our team at corporate.sales@trainline.com. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Performance Share Plan Rules (the “PSP Rules”) The PSP Rules will need to be amended to align with the proposed 2020 Remuneration Policy provision to permit, in exceptional circumstances, a grant under the PSP Rules of up to 400% of annual base salary for the first award to Hopefully, We helped you to get some genuine records for Trainline Complaint information. The online help/support via email has proven excellent. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact The Trainline in an easy-to-use summary, as well as a full comparison of the 3 ways to reach The Trainline, compared by speed and customer recommendations. Ticket types and prices 37. Questions about train tickets or rail travel in Europe? • Thetrainline.custhelp.com has servers located in Slough, Slough, SL3, United Kingdom. Sign in (or create an account by following the link in your confirmation email). Email us. Please be assured that if the train you have tickets for has been cancelled and you were unable to travel, you will be entitled to a full refund. 2.Follow the steps above to request your exchange. Book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. See all 14 articles . You can even plan your international tr… For more complicated queries or if you need immediate response it might be easier to phone us. Save 61% on UK Rail Search train times Get the app 200+ operators Next morning no email still so ended up buying a ticket on the platform. We … Contact Our Customer Support Specialists. ‎Welcome aboard Trainline – Europe’s leading train and coach app. Season Ticket Employee Benefit Solution. Wherever you want to go, you can rely on cheaper train tickets with no booking fees. We would recommend you contact us by email, all enquiries are answered promptly with a printable email for your records. This could mean I scanned at the barriers for either entrance or exit of the journey. Contact Trainline … Travel safely - Get the latest travel advice and booking info here. Tel 0371 384 2030 (from the UK) +44 121 415 7047 (from overseas) For enquiries relating to investor relations, please contact us via email at investors@trainline.com. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register Sorry that didn’t work. Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Expand that section and select ‘Change date/time’ or 'Refund tickets'. The complaints line is 0333 202 2222. 18 articles My Tickets. #C2CVirtualChallenge #DSAA55Miles #DSAA11Milles — trainline (@thetrainline) April 28, 2020 . For help with existing bookings, call us on 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. How to Add a User. Regards, Nirmala Calls from outside the UK may cost more. support when you consider how to vote on the 2020 Remuneration Policy. We’ve made it quick and easy for you to travel across the UK and the rest of Europe by rail and road. Type your message here, then click Send or press Send. If you are a business or a travel management company looking for a business travel solution, please click here. All Trainline for Business articles. JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. Talent Acquisition Specialist, thetrainline.com Trainline also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. Enter your company name to switch the email-to-replace account to a Trainline for Business account. Trainline uses 2 email formats, with first '.' St Martin’s How to print a receipt of a booking. If you haven’t been able to find an answer to your question, we invite you to get in touch with us. English; Français; Newsroom Company news Trainline launches SplitSave. My protests about being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the concern escalated. We help customers across Europe make more than 172,000 smarter journeys every day. To complain to Trainline, contact their complaints line on 0333 202 2222. End Screen Share . A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. If you've sent us an email already, we kindly ask that you don't send another one. About - thetrainline.custhelp.com Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. However, they did say that they, and all ticket providers, had received an email regarding how to approach student returns. Business Account for UK SMEs. 13 Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe. We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Email: As an alternative, you can email Trainline at sales.support@info.thetrainline.com that may help spread the word about your problem. Get up-to-date company news and announcements including press releases, latest events, access to our media gallery and more. Travel Management Company (TMC) Solutions. If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team. Search your inbox for auto-confirm@info.thetrainline.com. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. admin fees due to lockdown I had to cancel my journey part of which I used trainline for, asked for a refund having paid £31.95 I received a refund of £18.70 when I asked why the short fall the told my it was admin fees for the refund, nowhere on their site does it tell you about admin fees if you ask for a refund, I will not be using this service again and I certainly would not recommend it I have now sent an email to the trainline to try and get my second ticket refunded, after STILL having no explanation as to why only one ticket was refunded. Look no further! Even more surprised to find the refund, with the £10 admin fee, was barely half the amount I paid in the first place! Seems to be very dishonest company. Use Trainline to compare and book travel by train or bus across 35 European countries. It features a summary view showing your next services, as well as a full timetable viewer. 1.Create an account by following the link in your confirmation email. I want support in buying a ticket: To find information on how to change/cancel my ticket: To find information about the journey I will be travelling on : Looking for contact … If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support@info.thetrainline.com. All timetable data is stored on your phone, so it can be used offline. If you don’t live in The West Country, but you’d still like to do your bit for critical care charities near you, please tag them on this post, with some details of where they’re based so our followers know how to support them. TripView displays Sydney and Melbourne public transport timetable data on your phone. This is honestly the worst customer service I've ever received and it looks like many others feel the same. Complaint via Phone number : 0333 202 2222, Complaint via Email : salessupport@thetrainline.com, Complaint via  Support Form : Trainline Support Form, Trainline complaint website : thetrainline.com, Also Read: JD Williams complaints email & Phone number. We would like to show you a description here but the site won’t allow us. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Seems to be very dishonest company. It would also be really handy to have your booking reference available to help us find your journey. Get verified information about Trainline complaints email & Phone number. We've got just the ticket. The complaints line is 0333 202 2222. Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms. Calls cost 2p per minute plus your phone company's access charges. You can even plan your international trips by tra… We'll transfer all of your passenger data, along with past and future bookings. To get the app, go to the Ovi Store and search for "thetrainline", "train tickets" or simply "train". Email to a Friend; Report Inappropriate Content ... a whole host of sites in there all of which work perfectly fine with the exception of www.thetrainline.com & www.sme.thetrainline.com. Questions about train tickets or rail travel in Europe? For more information about our business, please click here. Also Read: Sunmaster complaints email & Phone number. 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